Email confirmations and reminders to clients

Clients who give an email when booking hear from Sotera automatically. There's nothing to set up.

What clients get

1. A confirmation, right after booking. It shows the service, choices, add-ons, time, length, price (or your private-price label), your address and phone, and who it's with.
2. The confirmation says whether the booking is confirmed or a request waiting for you.
3. It includes a link to their booking page, where they can change or cancel (see "How clients change or cancel their booking").
4. A reminder, about a day before the appointment, if your plan includes email reminders.

Good to know

• Your phone and address in the emails come from Settings. Keep them up to date.
• Clients who booked without an email get no emails. They can still get texts if they ticked the text box.
• Reminders aren't sent for cancelled bookings.
• Sotera doesn't email clients when you accept, decline or cancel a booking. Clients signed up for texts get a text; contact the others yourself.
• Trip requests (travel agencies) get their own confirmation email.