What the phone assistant can and can't do

The assistant only says what Sotera knows about your business. It doesn't guess.

It can

• Tell callers your hours, address, phone, website, areas you serve and who's on the team.
• List your services and add-ons, and quote prices and how long things take.
• Check open times and book an appointment, including with a named team member.
• Read out your Before your appointment steps and Fine print from Site content.
• Answer from Things the assistant should know (on Phone) and from Knowledge library entries it's allowed to use.
• Greet returning callers by first name.
• Take a message, and flag it if the caller wants a call back.
• Put a caller through to your Transfer calls to number, if you've set one.
• For travel agencies taking trip requests: take a trip request.

It can't

• Cancel or move a booking. It takes a message for you instead.
• Say a price you've kept private. It says your label, like "Free estimate".
• Sign callers up for appointment texts or marketing.
• Book times you've blocked, outside your hours, or past your monthly booking limit.

Good to know

• Bookings it makes follow your auto-confirm setting, so they may wait for your Accept on Bookings.
• Better answers come from better information: keep services, hours, Settings and the knowledge library up to date.