Terms of use

These terms cover Sotera, operated by NINO LLC. Salons that subscribe to Sotera also agree to the subscription terms shown when they sign up. By booking through a Sotera site you agree to these terms.

Booking

Appointments are made with the salon, not with Sotera. Prices, deposits, cancellations and the service itself are between you and the salon. Sotera provides the booking tools and passes your booking to the salon.

SMS terms — Sotera Appointment Texts

What you get

If you opt in, you receive text messages about appointments you have booked with a salon that uses Sotera: a confirmation, notice of any change or cancellation, and a reminder the day before. Each text names the salon. These are not marketing messages.

How you opt in

By ticking the "Text me about this appointment" box when booking online, or by saying yes when a salon's Sotera phone assistant asks whether you would like texts. Opting in is not required to book.

How often

Message frequency varies — usually two to four texts per appointment.

Cost

Message and data rates may apply, depending on your mobile plan.

How to stop

Reply STOP to any message to stop all texts from this number. You will get one final message confirming it. Reply START to opt back in.

Help

Reply HELP for help, or email hello@sotera.to.

Carriers

Carriers are not liable for delayed or undelivered messages.

Privacy

Your mobile number and consent are never shared with third parties or affiliates for marketing. See our privacy policy.

Acceptable use

Don't misuse Sotera: no false bookings, no attempts to access another salon's or client's information, and no interfering with the service.

Liability

Sotera is provided as is. To the extent the law allows, NINO LLC is not liable for indirect or consequential loss arising from its use, including a missed appointment or a message that was delayed or not delivered.

Contact

NINO LLC, doing business as Sotera
2531 83rd Ct N, Brooklyn Park, MN 55444
hello@sotera.to