How clients change or cancel their booking

Every booking has its own private page. Clients reach it from the link in their confirmation email or text.

Steps (what the client does)

1. Open the link in their confirmation.
2. Click Change time to pick a new time. Their details are filled in, and the old booking is released only once the new one is saved.
3. Or click Cancel appointment, then Yes, cancel.

Good to know

• Clients can change or cancel online up to your Minimum notice (set on the Hours page). After that, the page says it's too close and shows your phone number, if you've added one in Settings.
• You get a notification when a client moves or cancels.
• A cancelled time goes straight back on your calendar.
• Moving a booking doesn't count as a new booking against a monthly booking limit.
• The phone assistant can't move or cancel bookings. It takes a message for you instead.
• You can cancel a booking yourself from Bookings → Cancel.