Bookings
Monthly booking limit
Some plans cap how many online bookings you take each month; here's how to see and raise it.
Some plans include a set number of online bookings each calendar month.
Steps
- Go to Overview. If your plan has a limit, the Online bookings this month card shows how many you've used, like "18 of 20".
- When you're close, the card says "Nearly at your plan's limit".
- To take more, click Upgrade or See plans on the card, or go to Billing, and choose a plan with more bookings.
Good to know
- Bookings made on your website and by the phone assistant count. Cancelled ones don't.
- A client moving their booking to another time doesn't count again.
- When you reach the limit, your site stops taking new bookings until the 1st of next month. Clients see that you aren't taking more online bookings this month and are asked to contact you directly.
- The count resets on the 1st, in your time zone.
- If the card doesn't appear, your plan has no limit.
Still stuck? Open your dashboard and press Help: it can look at your account, and reach the Sotera team for you.