I can't log in or need to reset my password

Most login problems are a forgotten password, an unconfirmed email, or an old link.

Reset your password

1. Go to sotera.to/login and click Forgot your password?.
2. Enter your email and click Send reset link.
3. Open the email and click the link. It expires in an hour.
4. Enter a New password (at least 8 characters), confirm it, and click Set new password.

Good to know

• "That email and password don't match": check for typos, or reset your password.
• "Confirm your email first": find the confirmation email from when you signed up (check spam) and click its link.
• "This reset link has expired or was already used": request a new link.
• Team members: your invite link works for 7 days. If it has expired, ask the owner to click Send invite again on the Team page. If you've already set a password, just log in.
• We send the same message whether or not an account exists for that email, so if no email arrives, try the other addresses you might have used.

If it still doesn't work

Email hello@sotera.to from the address you signed up with, and include your business name.