A client says no times are available

When the booking page says "Nothing open that day", one of your settings is usually closing the time. Check these in order.

Steps

1. Go to Hours. Make sure the day is ticked and its times are right. If no days are ticked, nobody can book.
2. Check the time zone at the top of the Hours page. Change it in Settings if it's wrong.
3. Check Minimum notice. With 2 hours, nothing within the next 2 hours shows.
4. Check How far ahead clients can book. Dates beyond it can't be picked.
5. Scroll to Time off and remove any block covering that day.
6. Check how long the service takes, including the client's choices and add-ons. A 5-hour service won't fit in a 4-hour day.
7. Check Bookings. Existing bookings, plus your Breathing room, take up time.
8. If you have a team, open Team → Edit for each person: check Takes bookings, Services they do, their Hours and their Time off.

Good to know

• If you've reached your plan's monthly booking limit, clients are told you aren't taking more online bookings this month. See Overview.
• If a client picked a particular person, only that person's times show. Suggest No preference.

If it still doesn't work

• Try booking the same service and day yourself on your site.
• Email hello@sotera.to with the service, the date and the time you expected to see.