My domain isn't working yet

A new domain usually starts working within an hour, but it can take up to a day.

Steps

1. Go to Website → Domain (or Use my own domain).
2. Click Check again. The table shows ✓ Found or Not yet for each record.
3. For any Not yet, check the record at your domain provider: the type, the Host / Name and the Value / Points to must match exactly. Use Copy to avoid typos.
4. Make sure you added the records where the page says your DNS is managed. That's sometimes a different company from where you bought the domain.
5. Delete any other A record on the same host. An old one can send visitors to your old site.
6. Click Walk me through it under Need help? for steps for your provider. Ask it follow-up questions.

Good to know

• Your Sotera address keeps working the whole time, so share that until the domain is ready.
• If the page says the domain is already connected to another Sotera site, use Ask a person.
• Your own domain needs the Pro plan.

If it still doesn't work

If it's been more than a day, click Ask a person, say what you see, and click Send to Sotera support. We see your domain's settings, so you don't need to explain them. We usually reply within a day.