I'm not getting booking emails

Sotera emails you when a booking comes in, moves or is cancelled. If they aren't arriving, check these.

Steps

1. Look in your spam or junk folder. If you find one, mark it "not spam".
2. Go to Notifications and make sure Email me about bookings is on.
3. Check which email you sign in with (shown at the bottom of the dashboard menu, next to Sign out). That's where booking emails go.
4. Go to Settings and check the Email under How clients reach you. It also gets a copy.
5. Check Bookings. If the booking isn't there, it wasn't made in Sotera.

Good to know

• If you're a team member, you only get emails about your own appointments. Owners get every booking.
• If your site sends Book buttons to another booking site, those bookings never reach Sotera.
• For faster alerts, turn on phone notifications (see "Get notified about bookings and install Sotera on your phone").

If it still doesn't work

• Make a test booking on your own site with your own email, then check both inboxes.
• Still nothing? Email hello@sotera.to with your business name, the email you expected it at, and the time of a booking you didn't hear about.