My website isn't showing or says it isn't published

Until your site is published, only you can see it, and visitors get a "page not found" message.

Steps

1. Go to Website. The top card says Your site is live or Your site isn't published yet.
2. If it isn't published, click Publish.
3. Click View ↗ and check the address. It should be yourname.sotera.to, or your own domain once it's connected.
4. If you see a dark bar at the bottom saying "Preview — your site isn't published yet. Only you can see this.", you're signed in and seeing the preview. Publish to make it public.
5. If the bar says "Previewing the … design", you're looking at another design. Visitors still see your current one.

Good to know

• If you have no bookable services, the booking page says online booking isn't open yet. Add a service.
• A new domain can take up to a day to work. Your Sotera address works meanwhile.
• New sites can take days to weeks to appear in Google search, even when published.

If it still doesn't work

• Try the address in a private browser window, on your phone's mobile data.
• If your site is published but visitors still get "page not found", your account may have been paused. Email hello@sotera.to with your business name and web address.