Troubleshooting

A price shows wrong on my site

Find out why a price on your site or booking page isn't what you expect.

Open this in your dashboard →

Prices on your site come straight from Services & pricing, so the fix is almost always there.

Steps

  1. Go to Services & pricing and open the service.
  2. One price: check Price ($). If Price label has text (like "from $110"), clients see that label instead of the number.
  3. Depends on choices: your site shows "from" the cheapest combination. Check Base price ($) and each option's Adds $.
  4. Look at What clients will pay. A highlighted box marked "custom" is an exact price you set for that combination; clear it to use the worked-out price.
  5. If clients see "Request a quote" or another label instead of a price, Show the price to clients is unticked. Tick it to show the number.
  6. If the total at booking is higher than expected, check Add-ons. Each add-on the client picks adds to the total.
  7. Click Save changes, then reload your site.

Good to know

  • Changes show on your site, booking page and phone assistant straight away.
  • Bookings already made keep the price they were booked at.
  • If a service is missing from your site, check Show on my website and Clients can book this.

If it still doesn't work

Email hello@sotera.to with the service name, the price you see, and the price you expected.

Still stuck? Open your dashboard and press Help: it can look at your account, and reach the Sotera team for you.